Operations
Operational software built around your process.
Zerg helps build operational software around the rules, approvals, and exceptions that make your business work. Tests and feedback let the software improve as the process changes.
What the work produces
Clear state
See where the work stands and who owns it
Approvals
Keep judgment at the right steps
History
Review actions and resolve exceptions
The problem
The details are where the work lives.
Important work gets spread across spreadsheets, messages, documents, and business systems. People have to remember the rules, chase approvals, and resolve the same exceptions by hand.
How we approach it
Build the checks into the work.
- 01
Map the process, owners, source data, access rules, and decisions that require human review.
- 02
Build the workflow, integrations, and review screens. Test permissions, state transitions, and exception paths.
- 03
Use execution records and failed checks to improve the workflow while keeping consequential decisions with the people responsible for them.
Who it helps
Operations and engineering teams replacing repeated coordination work with software that follows their process.
The systems involved
Operations